Conditions of Use

By using Nord Voyage’s services, you agree to the following:

Eligibility & Account Responsibility
You must be of legal age in your jurisdiction to use our eSIM services. You are responsible for maintaining the confidentiality of your account credentials.
Acceptable Use
Customers agree to use Nord Voyage services for lawful and personal purposes, in compliance with applicable laws and reasonable usage practices.
Fair Usage
For Unlimited Daily Plans, once the daily high-speed data allowance is reached, service continues at a reduced speed (128–384 Kbps, depending on network conditions) for the remainder of the day.
Service Activation & Validity
After purchase, customers have up to 365 days to install and activate their eSIM in the designated destination/region.
Installing the eSIM profile requires an internet connection but does not, by itself, trigger plan activation. Service validity begins only upon the first connection to a supported network in the designated location/region.
Taxes & Payment
For Canadian customers, a 5% GST is applied uniformly based on the billing address at checkout. For customers in Québec, Nord Voyage covers the QST portion, so no additional QST will appear in your order. For customers outside Canada, any applicable local taxes, VAT, or import duties remain the responsibility of the purchaser. Payment must be completed at or before the time of purchase.
Liability & Service Availability
Nord Voyage services are provided “as is” and availability may be affected by technical, legal, or operational requirements beyond our control. Customers are responsible for their own use of the service. To the extent permitted by law, Nord Voyage is not liable for indirect, incidental, or consequential damages, nor for issues arising from misuse or customer actions.
Modification of Terms
We may update these conditions from time to time. Users will be notified of material changes. Continued use of our services after changes constitutes acceptance of those changes.