Privacy Notice – Nord Voyage

Last Updated: 2025


Nord Voyage (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This notice explains how we collect, use, disclose, and safeguard your data when you use our services. We follow Canadian federal privacy law and Québec’s privacy requirements (Law 25), applying equivalent protections across our operations, without referencing specific regulatory bodies by name.

1. Information We Collect

  • Account & Contact Information: name, email, payment details, preferences.

  • Device & Usage Data: device type, IP, operating system, data usage (volume, dates).

  • Support & Communications: messages or attachments provided when contacting us.

  • Payment & Billing Information: billing address (if required), transaction history.

2. How We Use Information

  • Provide, maintain, and improve our eSIM services.

  • Process payments and invoices.

  • Communicate with customers (support, order notifications, service updates).

  • Detect, prevent, and respond to fraud or abuse.

  • Meet legal obligations, including notifications in case of a data incident.

3. Consent, Minimization & Retention

  • We collect only data necessary for stated purposes.

  • Consent is obtained in clear language, and may be withdrawn (subject to legal limits).

  • Data is retained only as long as needed for service, compliance, or dispute resolution, then securely deleted or anonymized.

4. Sharing & Disclosure

  • We do not sell personal data.

  • Information may be shared with service providers (payment processors, support platforms, analytics) under contractual confidentiality obligations.

  • Disclosure may occur if legally required.

5. Data Storage and International Transfers


We primarily store and process personal information on servers located in Canada. In some cases, certain technical or support services may involve processing outside Canada. In such cases, we ensure that equivalent protections are applied, in line with Canadian federal law and Québec privacy requirements, to safeguard your information.

6. Your Privacy Rights

  • Access and correct your information.

  • Request deletion or anonymization (where applicable).

  • Withdraw consent or object to processing.

  • Be notified of data incidents that present a risk, as required by law.

7. Security Measures


We apply technical and organizational safeguards such as encryption, SSL/TLS, access controls, and periodic audits. While no system is perfect, we strive to minimize unauthorized access or disclosure risks.

8. Changes


We may update this notice periodically. A “Last Updated” date will always be shown, and material changes may be notified by email.

9. Contact


For privacy inquiries or to exercise your rights, contact us:

📧 support@nordvoyage.com (Subject: Privacy Inquiry)